FAQs

What Makes Primy Special&Popular?

Premium QualityOffice Chair with theMost Valuable Price&Excellent Service.Ā In 2020, we sold over25,000,00 pcs Office Chairs over 20 countries, these 3 things make us special & stand out in the worldwide market stage.
How we can sell Premium Quality Office Chairs at Such Competitive price.

We opened our first factory &manufactured office chair in 2001. Highly experienced in Office Chairs manufacturing.Ā Design, develop, manufacture, and sell directly from the Primy team, which means weā€™ve eliminated high and unnecessary retail markups! Besides, we attach great importance to supply-chain control, storage control, and global logistics control, that's why you could find such good quality office chairs at that competitive price.
Can I cancel or change an order?

If you would like to change or cancel your order before it has shipped, please contact us primyservice@gmail.com
Where do you ship?

ItemsĀ purchased onĀ the Primy Store ship within the contiguous United StatesĀ as well as to most regions withinĀ Canada
How much is shipping?

We offerĀ freeĀ ground shipping on all orders.
When will my order arrive?

Depending on your location, you can expect your order to arrive 3-5 days after it ships.View ourShipping & Delivery pagefor more information.
Can I track my order once it ships?

Yes! Once your order has shipped, you will receive a shipping confirmation email with tracking information included. If you have any questions about your order, please contact us, or use the live chat feature at the bottom of theĀ page.
Where are Primy products made?

Primy products are mainly based in China and USA, all made in world-class factories all of which adhere to our strict ethical manufacturing practices and maintain the required standards forSGSorSMETA.
What should I do if I receive a product with missing parts?

Contact us to solve missing parts problem immediately:Contact us immediately
My Office Chari Arrived Damaged. What Should I Do?

Sometimes the trip from our warehouse to your home can rough it up a bit.Get in touchwith us as soon as possible, we would offer you free replacement for you.
What Is Your Return Policy for Office Chair?

We have 30-days No Reason Money Back Guarantee, check more details HERE.
Is a warranty available on Primy items?

Yes!Ā Most products are covered under the Primy Limited Warranty.

OUR REVIEWS

Hear what others are saying.

Great communication throughout the process, paired with easy delivery and assembly. We'll be ordering additional office furniture soon.

Brenden C

Great adjustability and really comfortable. I could not be happier with the Primy Ergonomic Chair and it's comparable to office chairs that are twice the price. I wish that I had bought this earlier.

Megan C

This chair surprised me with its sturdiness and quality for the price. I looked around quite a bit for the right option, but it seemed like most people said that you have to pay $400-$500 to get a quality chair. Although that may be the case, this chair fits my needs.

Kell B